Refunds, Returns & 14-Day Trial Policy | GPS Fence

 

Refunds, Returns & 14-Day Trial Policy

1. Proof of Purchase

All warranty and return requests must be accompanied by a valid and authentic proof of purchase. A change of mind, deciding not to use the product, or no longer requiring the product does not automatically entitle you to a refund.

2. Return Postage, Shipping Costs & Restocking Fees

Unless required otherwise under applicable consumer law, the customer is responsible for costs associated with returning a product.

Warranty Returns

For products returned for warranty assessment, the customer is responsible for the cost of sending the product to us. We recommend that all returns are:

  • Sent using a trackable shipping service
  • Adequately packaged to prevent damage during transit
  • Insured where appropriate

We cannot accept responsibility for products lost or damaged while being returned to us.

Where a warranty claim is approved and the product needs to be returned to the customer, return postage may also be payable by the customer unless otherwise agreed or required by law.

Approved Refunds

If we approve a return for a refund, any original shipping or delivery costs included in the purchase price are non-refundable where permitted by law.

A restocking fee may also apply to approved returns, exchanges or product swap-overs. The fee will depend on the condition of the returned product, packaging and included accessories. For products that have been opened or used, a minimum restocking fee of 25% may apply.

Any applicable shipping costs, missing parts or accessories, damage, or other reasonable costs associated with returning the product to a saleable condition may also be deducted from the refund where permitted by law.

3. Return Information

To help us process your return as quickly as possible, please include a letter or written explanation outlining:

  • Your name and contact details
  • Proof of purchase or order details
  • The product being returned
  • A clear description of any fault, issue or reason for the return

Please contact us before returning a product so we can provide the appropriate return instructions.

4. Consumable and Replacement Items

Consumable items and accessories, including batteries, straps, cords and similar replacement parts, are generally not covered by a manufacturer's warranty or money-back guarantee unless they are faulty or otherwise covered under applicable consumer law.

Products that are functioning correctly are not refundable simply because they have been used or are no longer required.

5. Conditions for Returns

A return may be considered where applicable if:

  • You have read and followed the product instructions and training guidance.
  • The product has been used in accordance with the manufacturer's instructions.
  • You have followed our return procedure and obtained approval before sending the product back.
  • You have given us a reasonable opportunity to provide assistance and help you achieve the correct use of the product.
  • You have contacted us within 14 days of purchase where the return relates to our 14-Day Trial offer.
  • The product is returned with all relevant components, accessories and packaging where reasonably possible.

Nothing in this policy is intended to limit any rights you may have under applicable consumer law.

6. Risk and Insurance During Return Shipping

The customer is responsible for the product while it is being returned to us. We do not accept responsibility for parcels that are lost, delayed or damaged in transit before they are received by us.

We strongly recommend using a tracked shipping service and purchasing appropriate insurance for valuable items.

Please ensure that the product is securely packaged to protect it during transport.

7. Returns Address

Please do not send products back without first contacting us.

For the correct returns address and instructions, please contact the telephone number shown on your original invoice or contact us directly before arranging the return.

8. 14-Day Trial – Trade Up or Swap Over

Our 14-Day Trial is designed to help customers find a product that is suitable for their particular needs.

If your product is functioning correctly and performing as intended, but you are not achieving the desired result or believe another product would be better suited to your situation, you may be eligible to return the product for full credit towards a trade-up or swap-over, subject to the conditions of this policy.

We strongly recommend contacting us before deciding which product to exchange for so we can help identify the most suitable option.

Conditions of the 14-Day Trial

  • You must contact us within 14 days of the original purchase date.
  • You must have followed the supplied instructions, training and recommended product usage.
  • You must give us the opportunity to provide assistance and support before returning the product.
  • The customer is responsible for all return postage costs.
  • Returned products must be sent using a trackable shipping service.
  • We strongly recommend insuring the product during transit.
  • Products must be returned with all reasonably expected accessories and components.
  • Free shipping does not apply to purchases made using the 14-Day Trial offer.
  • Any applicable shipping costs for the replacement, upgraded or exchanged product may be payable by the customer.

The value of any approved credit will be applied towards the purchase of another suitable product. Any additional cost for the replacement or upgraded product must be paid by the customer.

This policy does not exclude or replace any rights or remedies available to you under applicable consumer law.


Price Match Guarantee

On another note, if you find that our prices are too high in comparison to other stores in Australia. Please tell us so that we can match both the postage and the product price. We will give you a complementary gift for sharing it with us!

Please do not send your purchase back without further notice. We will provide you with a return label to ease the transaction back to us.